Your IncredibleBank

You want to be protected from fraud.

At IncredibleBank, if there are unauthorized transactions on your consumer account – for example, if someone steals your debit card number and uses it to make purchases – you don’t pay for it.

If you notice a fraudulent transaction on your account, contact us right away, and we’ll help walk you through the next steps to protect your account.

You can also keep your cards protected in our mobile app, where you can set up alerts, report your card lost or stolen, or simply turn your card off and on temporarily if you leave it somewhere or misplace it.

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You want peace of mind that your money is safe.

In light of some of the recent bank closures, there has naturally been some fear from consumers about the safety of their bank, and we want to assure you that at IncredibleBank, your deposit accounts are safe.

We are FDIC insured. You’ve probably heard that a lot lately. But what does it mean?

It means even though we are already a safe, secure, and stable bank, we pay seven figures per year in FDIC insurance coverage to make sure you keep your deposits in case of a bank failure.

Further, we have a team of people monitoring our portfolio and the health of our bank to ensure you never have to worry about needing that FDIC insurance.

For more information about FDIC coverage, click here. To calculate your insurance coverage, click here (hint – you can have more than $250,000 in coverage at a single bank depending on the types of accounts you have, how many joint owners and beneficiaries you have, and more).

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You’re sick of talking to robots when you call for help.

IncredibleBank’s founder, Ron Nicklaus, recently told President and CEO Todd Nagel that no matter how technology advances, a real person will always answer the phone…or Todd’s job is on the line.

So as a part of our promise to provide the absolute best customer experience for our customers, when you call us, a real person will answer – no pressing 0 to speak to a representative.

Because when you have a banking question that needs an answer, there’s nothing more frustrating than a bot walking through annoying prompts.

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You want an app that’s intuitive, easy, and fast.

Banking apps should be simple. And that’s what ours is.

Better yet? You can customize your dashboard so whatever is most important to you is right on top.

Plus, when we say our app is fast, we mean fast. Seriously – we challenge you to open another bank’s app and time how long it takes for the app to open and for you to get signed in. Then, do the same with ours…you won’t even have to count the seconds to notice the difference.

A few seconds saved might not seem like a big deal. But when you’re in a rush at the checkout line and trying to check your balance or trying to get some quick things done in between virtual meetings, those seconds are meaningful.

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You want a bank that will be here for years to come.

IncredibleBank started back in 1967 as River Valley Bank. It was founded by Ron Nicklaus, a farmer who realized that many banks at the time didn’t understand the seasonality of farming.

That small-town farming background, plus the hospitality and work ethic that comes along with it, led to a strong community bank that recognizes community and individual needs, and is the reason we remain so stable today.

Unlike some of the banks you’ve heard of recently that have closed, IncredibleBank has a strong foundation in the communities we serve, a diversified portfolio to minimize risk, and a mission to grow our customers’ entire financial relationship. Because we’re only successful if our customers are.

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You want a bank that values you.

Who knew ICE could be so warm?

No, not the stuff that keeps your drinks cold. For us, ICE means Incredible Customer Experience^SM, and it’s our promise to you.

ICE may sound cold, but for us, it’s our way of warmly welcoming you into the IncredibleBank family.

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